Transaction Engine Partial Outage
Incident Report for Vanco
Resolved
ACH processing re-run successfully, CC transactions look good.
Posted Nov 27, 2020 - 16:30 CST
Monitoring
The Transaction engine boxes have been reset and ACH processing is re-running. CC payments appear to be working again.
Posted Nov 27, 2020 - 16:19 CST
Investigating
Transaction engine is experiencing a partial outage with ACH and CC payments currently. We are investigating the cause and working towards a resolution.
Posted Nov 27, 2020 - 15:57 CST
This incident affected: Service Center / Transaction Engine (ACH Authorizations and Funding, Credit Card Authorizations and Funding).
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