Sev 1: CXP Error processing WorldPay Transactions

Incident Report for Vanco

Resolved

This incident has been resolved

Posted Aug 04, 2021 - 10:17 CDT

Monitoring

Worldpay appears to be processing transactions again, but we are continuing to monitor the situation.

Posted Aug 04, 2021 - 09:47 CDT

Identified

CXP has started receiving 502 errors from WorldPay while attempting to process transactions starting at roughly 8:00 am this morning.We are investigating.

WorldPay has just confirmed it is an issue on their side starting at 7:57 am

Posted Aug 04, 2021 - 09:10 CDT

This incident affected: CONNEXPoint Prod (Pay API).